Terms & Conditions

These Terms & Conditions govern your use of officialsolace.com and any purchase you make from OfficialSolace. By using this site or placing an order, you agree to these terms.

1. Overview

officialsolace.com (the "Site") is operated by OfficialSolace ("we", "us", "our"). By using the Site or buying a product you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy and Returns & Guarantee.

2. Products & availability

We display our products as accurately as possible; actual items may vary slightly. All products are subject to availability and we may limit quantities or discontinue any product.

3. Pricing & payment

Prices are shown in the currency at checkout and may change without notice. We may correct pricing errors. Payment is processed securely; by ordering you confirm you are authorised to use the payment method.

4. Orders

Your order is an offer to buy. We may decline or cancel any order for suspected fraud, pricing errors or stock issues, with a full refund where payment was taken.

5. Shipping & delivery

Delivery times are estimates, not guarantees. See our Shipping Policy. Risk passes to you on delivery to the carrier.

6. Returns & refunds

Returns, refunds and our guarantee are described on our Returns & Guarantee page, which forms part of these terms.

7. Intellectual property

All content on the Site is owned by OfficialSolace or its licensors. You may not copy or reuse it without written permission. Trademarks belong to their respective owners.

8. Acceptable use

You agree not to use the Site unlawfully, attempt unauthorised access, or infringe the rights of others.

9. Disclaimers

The Site and products are provided "as is" to the fullest extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, OfficialSolace is not liable for indirect or consequential damages; total liability shall not exceed the amount paid for the product.

11. Third-party links

The Site may link to third-party websites we do not control.

12. Changes

We may update these terms at any time; changes take effect when posted here.

13. Governing law

These terms are governed by the laws of the jurisdiction in which OfficialSolace operates.

14. Contact

Questions? Email support@officialsolace.com.

Last updated June 2026.